Terms of Service

Terms of Service
Last Updated: 2025/12/01

These Terms of Service (“Terms”) govern your access to and use of LightHouse Global’s tutoring and academic support services (“Services”). By using our website or booking lessons, you agree to these Terms.

1. Description of Services

We provide:

  • Subject tutoring

  • IB/IGCSE support

  • College admissions coaching

  • Study-skills and progress management services

Lessons are conducted online (Zoom or similar platforms).

2. Eligibility

Services may be used by:

  • Students with parental consent

  • Parents or guardians

  • Individuals who agree to these Terms

3. Scheduling & Lessons

  • Lessons must be booked in advance through our scheduling system.

  • Students must arrive on time.

  • Missed or late lessons may be subject to our cancellation policy.

4. Payment & Fees

  • Fees are charged based on the hourly class rate × number of classes taken.

  • Optional services (tutor selection, office hours, exam cramming) may incur additional fees.

  • Payments are due monthly unless otherwise stated.

  • Third-party processors may handle payments securely.

5. Refund Policy

  • A 100% refund is available for the first class if you are not satisfied.

  • After the first session, refunds follow our standard refund and cancellation policies.

6. Cancellation Policy

  • Lessons may be canceled or rescheduled according to our cancellation rules.

  • Repeated last-minute cancellations may affect scheduling priority.

7. Student Responsibilities

Students agree to:

  • Join lessons on time

  • Engage respectfully with tutors

  • Use materials appropriately

  • Not share or distribute copyrighted content from lessons

8. Tutor Responsibilities

Tutors agree to:

  • Provide accurate academic support

  • Maintain professional conduct

  • Protect student privacy

  • Report progress clearly and accurately

9. Prohibited Activities

You may not:

  • Misuse the service or attempt to disrupt the platform

  • Harass staff or tutors

  • Record sessions without written consent

  • Provide false information

10. Limitation of Liability

LightHouse Global is not liable for:

  • Technical issues beyond our control

  • Outcomes related to exam scores or admissions results

  • Unauthorized access due to user negligence

We provide guidance but cannot guarantee specific academic outcomes.

11. Intellectual Property

All materials provided during lessons remain the property of LightHouse Global or the tutor.
Copying, resale, or distribution is prohibited.

12. Termination

We may suspend or terminate access if Terms are violated.
Users may cancel their enrollment at any time.

13. Governing Law

These Terms are governed by the laws of [Your Country / Jurisdiction].

14. Contact

For questions regarding these Terms:
Email: [your email]
Phone: [your phone]